Katun Partners with Third-Party Service Providers to Support Authorised Arivia MFP Dealers across Europe
Katun Corporation (“Katun”), has expanded its European dealer support network through the certification of three third-party service providers. The initiative is designed to help authorised Arivia dealers deliver reliable, high-quality technical support to end users across key European markets.
Cinzia Gandini, General Manager of Europe, the Middle East & Africa at Katun has said:
“Delivering exceptional service and support is critical to our dealers’ success and to the experience of their customers. By expanding our certified service network across Europe, we are giving our partners greater operational flexibility and faster access to trusted technical expertise. This program reflects our ongoing commitment to simplifying the dealer experience, strengthening customer support capabilities, and helping our partners grow with confidence.”
Trained and Certified
Through this programme, Katun provides dealer partners with greater flexibility and additional service resources to support customers when local technical coverage or internal service capabilities are limited. Each service provider has completed comprehensive training on Arivia devices and has been certified to meet Katun’s strict standards for technical expertise, service quality, and customer experience.
The programme is designed to help dealers scale their service capabilities, improve customer responsiveness, and deliver a more seamless support experience to end users.
Authorised Arivia dealers can request third-party technical support directly through Katun’s Katalyst partner portal, creating a streamlined process for accessing certified service resources when needed.
Katun’s current certified third-party service providers include:
Solutions30 (France) – A leading European technology services provider that manages more than 80,000 service calls daily and delivers expert support and implementation services across the energy, connectivity, and technology sectors. Directeur Général is Antoine Mirabel.
Orrlo (United Kingdom) – An independently managed print services provider that offers technical servicing, consultancy, and back-office support to manufacturers, resellers, and dealers across the UK. The Co-Founder and Director is Darren Logan.
MaintSystem (Italy) – An experienced IT support provider delivering on-site and remote technical assistance, helping businesses maintain operational continuity through reliable, tailored technology solutions and expert consultancy. The Proprietario is Mimmo Murante.
Authorised dealers in participating countries can learn more by visiting the Katalyst partner portal or by contacting their local sales representative.
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