For service teams in managed print service providers, having to manage large fleets across various locations can traditionally be a time-consuming process, but EKM Insight’s remote EWS is helping to bring greater efficiencies.
In managed print services, visibility and control are everything. Service teams are responsible for monitoring large fleets of devices across multiple locations, often needing to diagnose issues, adjust settings, or review device status remotely. Yet traditionally, accessing a device’s embedded web server requires direct network access, VPN connections, or time-consuming manual intervention.
But this is where EKM Insight’s remote EWS introduces a new level of efficiency for service teams and brings about an operational advantage.
Streamlining remote diagnostics
Integrated within the EKM Insight managed print services platform, remote EWS allows service providers to view a manufacturer’s embedded web server directly through the EKM portal. Instead of navigating separate access methods for each device or network environment, technicians can securely connect to the same platform they already use to monitor fleets, collect data and manage alerts.
By centralising access in this way, EKM Insight’s remote EWS significantly streamlines remote diagnostics and device management. Service teams can quickly check configuration settings, review device status, or investigate issues without needing additional remote access tools. The results are faster troubleshooting, reduced operational complexity and fewer on-site visits.
Operational advantage
For managed print providers supporting distributed fleets, this capability represents more than just convenience, it’s an operational advantage. Faster access to device interfaces enables technicians to resolve problems sooner, improve response times for customers and maintain higher levels or service performance.
As managed print environments continue to grow in scale and complexity, platforms that simplify remote management will play an increasingly important role. With EKM Insight’s remote EWS, service providers gain a more connected and efficient way to interact with the devices they support – directly from the portal designed to manage them.
