Canon Europe has begun a new free service that combines continuous printer monitoring with AI-based troubleshooting support for PIXMA.
Printer users often have questions about setup, connectivity, operation and error recovery. Because the answers to such questions can depend on the user’s specific circumstances, finding the right information through manuals or FAQ sites can be difficult.
The new service is tailored to individual usage conditions and is built on a proprietary cloud platform called Data-driven Service Foundation that Canon already uses for office printers. It extends the platform’s proactive, continuous monitoring and support capabilities to consumer inkjet printers, sending guidance and alerts via the Canon PRINT mobile app. If conditions that could affect print quality are detected, users receive notifications recommending corrective actions before problems occur, helping them maintain printer performance and print quality. For example, if a printer has not been turned off correctly, potentially affecting print quality, users may receive an alert recommending corrective action.
Another feature, Advanced Chat, provides AI-powered support through Canon PRINT apps on PCs and mobile devices. Users can describe setup, operation or printing issues in their own words, and the AI summarises relevant information to provide guidance. It can also use data from the printer to identify possible causes and recommend solutions, helping users resolve issues quickly on their own.
