Managed Print Services (MPS) are strengthening their role in workplace digital transformation as organisations seek to digitise more processes and print management challenges evolve, finds Quocirca’s MPS Landscape Study 2025.
Paper documents remain an intrinsic part of multi-stage, converged workflows, and businesses are seeking solutions to improve and accelerate those workflows. As a result, print and scan workflow automation are top print-related priorities for the IT decision makers (ITDMs) who took part in Quocirca’s research, followed by greater use of digitisation to reduce print volumes, and security solutions.
Cost and security continue to lead print management challenges, with both increasing in importance compared to last year. However, reducing environmental impact has dropped as a key challenge, from joint top priority last year to sixth place in 2025.
Key report findings also include:
🌐 Paper persists: 60% see printing as very important to their business in 2026
🌐 MPS as digital transformation enabler: 89% of ITDMs believe MPS is important to their digital transformation initiatives, with 43% saying it is “very important”
🌐 Scanning is a focus area: Scanning capabilities are the most important service ITDMs want prospective MPS providers to deliver, followed by managed security services and integrated data workflow offerings
🌐 Planned investment is rising: 71% expect their MPS investment to increase in the coming year, up from 48% last year.
IT expertise, cybersecurity expertise, and workflow automation expertise lead supplier selection criteria, and costs are the main reason why ITDMs would consider a change of provider, cited by 47%. However, a small but notable proportion (15%) of respondents said they would change provider in favour of a more innovative provider that offers stronger security and uses AI tools.
