The Association for Intelligent Information Management’s (AIIM) Market Momentum Index: Intelligent Document Processing (IDP) Survey 2025, has unveiled significant changes in how organisations leverage AI for document processing.
With research undertaken by Deep Analysis, AIIM released this study of 600 enterprises spanning major industries in the US and Europe, which highlights a pivotal shift in the intelligent document processing (IDP) market, fuelled by rapid AI adoption, changing use cases and evolving buyer behaviour.
The report underscores four critical priorities for enterprise transformation: managing unstructured data across increasingly complex systems; adopting a holistic, end-to-end approach to workflow automation; leveraging process mining to identify opportunities for AI-driven gains; and addressing the persistent reliance on paper-based processes.
Findings include that 78% of companies are now operational with AI, signifying a leap from previous market concerns around stalled pilots and readiness gaps.
Meanwhile, data security and privacy remain the top challenge for IDP implementation, reflecting growing urgency around AI governance and compliance.
Also, 62% of IDP systems now involve external users, driven by use cases expanding beyond invoices and claims into customer-facing workflows like KYC, contracts, HR files and licensing.
In addition, generative AI is now the leading method for researching IDP solutions, reshaping how buyers evaluate and select vendors.
Finally, despite digital transformation, 61% of IDP workflows still rely on paper, and 48% of enterprises expect paper volumes to rise next year.
“AI is fundamentally changing how enterprises engage with IDP, retiring legacy systems, reshaping expectations and unlocking new levels of efficiency and insight,” said Dr Michael Berger, CEO, DocuWare. “We’re witnessing a redefinition of what’s possible. AI is both the spark for innovation and the force challenging long-standing norms. This is purposeful disruption, and it’s only just beginning.”
Tori Miller Liu, president & CEO, AIIM, added: “The research shows the opportunities and challenges ahead – from the persistent role of paper to the growing demand for secure, AI-powered workflows. This report is a call to action for organisations to rethink their information strategies and embrace the next generation of intelligent automation.”
