Konica Minolta and Solutions In Technology celebrate their 20-year partnership success, with Solutions In Technology being the exclusive partner of Konica Minolta in South Wales since 2003. The collaboration began with Konica Minolta’s game-changing colour machine and has thrived due to the ongoing support and prompt responses provided by the manufacturer. Solutions In Technology’s commitment to exceptional service and meeting customer needs has contributed to their steady growth in South Wales. Adapting to changing market demands, such as the increase in remote and hybrid working, Solutions In Technology has maintained a diverse customer base and recently earned another Konica Minolta Service Accreditation Award. The partnership looks forward to continued growth and success in the future.
- Konica Minolta and Solutions In Technology are celebrating their 20-year partnership in South Wales.
- Solutions In Technology values Konica Minolta’s excellent technology and ongoing support.
- The partnership has adapted to changing market demands and prioritizes service excellence and customer satisfaction.
Picture this: a business partnership that has not only stood the test of time but has thrived for a remarkable 20 years. Now, that’s something worth celebrating! Konica Minolta Business Solutions (UK) Ltd and Solutions In Technology have joined forces since 2003, making them exclusive partners in South Wales. So, let’s dive into the nitty-gritty of this incredible collaboration and find out what makes it so special.
A Strong Start and Ongoing Support
Simon Lacey, Group Technical Director and co-owner at Solutions In Technology, reflected on the genesis of the partnership. He highlighted Konica Minolta’s excellent technology and reliable products as key factors that convinced them to join forces. In 2003, when digital printing was gaining momentum, Konica Minolta’s color machine was a game-changer in the market.
But it’s not just the quality of Konica Minolta’s products that impressed Solutions In Technology. Simon noted the ongoing support they receive from the manufacturer. The team at Solutions In Technology can rely on Konica Minolta’s prompt responses and assistance whenever they need it. This level of support is vital for their customers and contributes to the partnership’s longevity.
Growing Together in South Wales
Headquartered in Cwmbran, South Wales, Solutions In Technology has experienced steady growth over the years. With a dedicated sales team of nine people and an experienced service team, the company has built a solid reputation for its exceptional service and quick response time in the area. Their commitment to meeting customer needs has played a significant role in their success.
Adapting to Changing Market Demands
The COVID-19 pandemic has brought about a shift in how businesses operate, with remote and hybrid working becoming the norm. Solutions In Technology has quickly adapted to this new reality, witnessing an increase in demand for remote printing, home printing, and centralized printing solutions. Despite these changes, Solutions In Technology has maintained a diverse customer base, ranging from small businesses to schools. This diversity has helped them weather any challenges faced by specific industries, ensuring their business remains strong.
Service Excellence and Customer Satisfaction
Solutions In Technology’s dedication to service excellence has not gone unnoticed. The company recently earned another Konica Minolta Service Accreditation Award, a testament to their commitment to providing top-notch service from day one. Richard Wilkins, Group Sales Director and co-owner at Solutions In Technology, emphasized the importance of customer satisfaction and the role it plays in their growth. He expressed pride in being a local, independent provider, which is a rarity in South Wales.
A Bright Future Ahead
Wendy Williams, Solutions In Technology’s Account Manager at Konica Minolta Business Solutions (UK) Ltd, expressed her excitement about the partnership’s first 20 years and the potential for continued growth in the future. She praised Solutions In Technology for their determination and technical excellence, which keep them competitive in the print channel market. Both companies look forward to working closely together for the next two decades.
Final Thoughts
In a world where partnerships come and go, the 20-year milestone achieved by Konica Minolta and Solutions In Technology is truly remarkable. Through a combination of top-notch technology, ongoing support, and an unwavering commitment to customer satisfaction, these two companies have formed an unbreakable bond. As they continue to adapt to the ever-changing demands of the market and provide innovative solutions, there’s no doubt that their partnership will continue to flourish for many more years to come. Cheers to Konica Minolta and Solutions In Technology for setting the bar high and showing us all the power of collaboration!
FAQ
Q: When did the partnership between Konica Minolta and Solutions In Technology begin?
A: The partnership between Konica Minolta and Solutions In Technology began in 2003.
Q: What were the key factors that convinced Solutions In Technology to partner with Konica Minolta?
A: Solutions In Technology was convinced to partner with Konica Minolta due to their excellent technology and reliable products, particularly their game-changing color machine in the digital printing market.
Q: How has Solutions In Technology grown over the years?
A: Solutions In Technology has experienced steady growth over the years, with a dedicated sales team of nine people and an experienced service team. They have built a solid reputation for exceptional service and quick response time in South Wales.
Q: How has the COVID-19 pandemic affected Solutions In Technology’s business?
A: The COVID-19 pandemic has led to an increase in demand for remote printing, home printing, and centralized printing solutions. Solutions In Technology has quickly adapted to this new reality and maintained a diverse customer base, ranging from small businesses to schools.
Q: Has Solutions In Technology received any recognition for their service excellence?
A: Yes, Solutions In Technology recently earned another Konica Minolta Service Accreditation Award, which is a testament to their commitment to providing top-notch service from day one.
Q: What does the future hold for the partnership between Konica Minolta and Solutions In Technology?
A: Both companies are excited about the partnership’s first 20 years and look forward to continued growth in the future. With their determination, technical excellence, and shared commitment to delivering excellent products and service, the partnership is set to flourish for many more years to come.
